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After Hours Program

The After Hours Program developed emergency guidelines and online training modules for the most common aged care presentations to emergency departments, including chest pain, stroke, abdominal pain, confusion and tubes. The online training program was created to train residential aged care facility staff in the implementation of these guidelines.
Western NSW Medicare Local
Added: 2 September 2015
Last updated: 3 September 2015

CommunicatingCARE incorporating ISBAR and 'Stop and Watch'

CommunicatingCARE is an aged care education package incorporating Identify, Situation, Background, Assessment and Recommendation (ISBAR) methodology and 'Stop and Watch' early warning tools. The package was developed in consultation with local aged care providers, to help staff identify when a resident’s condition changes and allow them to communicate these changes to other health professionals.
Central Coast NSW Medicare Local
Added: 1 September 2015
Last updated: 2 September 2015

Residential Aged Care Facility Education and Quality Improvement Project

This project is designed to up-skill residential aged care nurses in four areas: use of Identify, Situation, Background, Assessment and Recommendation (ISBAR) method as an effective communication tool when liaising with hospital staff and general practitioners; implementation of an emergency care directive in association with advanced care planning by introducing ‘Allowing Natural Death’ (AND) terminology instead of ‘No CPR’; recognising the deteriorating resident; use of emergency decision guidelines....
North Coast Medicare Local
Added: 31 August 2015
Last updated: 4 September 2015

Aged Care After Hours Program

This program aimed to improve the quality of care in residential aged care facilities after hours, through the development of an Emergency Decision Guidelines Tool and staff training package.
Southern NSW Medicare Local
Added: 26 August 2015
Last updated: 1 September 2015

Improving Queanbeyan Health Service Admitted National Emergency Access Target

At Queanbeyan Health Service (QHS) 74% of patients admitted to an emergency department bed stay longer than four hours. In 2014 Admitted National Emergency Access Target (NEAT) performance in QHS was 36%. This project implements solutions to improve patient flow and improve NEAT by 20% in 2015.
Queanbeyan District Hospital
Added: 20 August 2015
Last updated: 25 August 2015

PleDG: Please don’t go, it’s worth the wait

Health outcomes are poorer for patients if they disengage from a service before receiving or completing care. This project is working to ensure that at the Broken Hill Health Service emergency department: patients receive the right care at the right time and in the right place; patients needing access to emergency care can access it when they need it; patients will remain engaged with the emergency services to achieve optimal management of their medical conditions; staff can focus on their...
Broken Hill Base Hospital
Added: 20 August 2015
Last updated: 26 August 2015

LifesmilesGOLD: Making oral health Care more accessible for more people

LifesmilesGOLD for Oral Health has introduced a change in our appointment scheduling. Appointment books are customised for each clinic to match demand. Urgent patients receive quicker access for their urgent treatment. There are more appointments available for patients who have less urgent oral health needs.
Murrumbidgee Local Health DistrictSouthern NSW Local Health District
Added: 20 August 2015
Last updated: 21 August 2015

Improving Your Image: Timely Access to Radiology Services

Imaging departments across NSW are struggling to balance emergency, inpatient and outpatient care with resources. The increasing demand for medical imaging presents further difficulties in meeting expected timeframes, particularly for examination and reporting turnaround times. The radiology department will assist referring clinicians in making the patient’s journey through the hospital as efficient as possible by minimising delays, and improving timely access to medical imaging services....
Nepean Hospital
Added: 19 August 2015
Last updated: 21 August 2015

An Innovative Allied Health Approach to Cancer Care Services: Removing the 'Band-Aid Effect'

Nepean Cancer Care Centre (NCCC) was established in 1998, setting up a comprehensive specialised interdisciplinary allied health team to support the care needs of the cancer patients throughout their cancer journey. Allied health services are experiencing the demand of a growing cancer care service. This project is working to ensure the most efficient, effective use of allied health resources to support the best patient journey....
Nepean Blue Mountains Local Health District
Added: 18 August 2015
Last updated: 25 August 2015

Too Long to Wait

The prevalence of Gestational Diabetes Mellitus (GDM) and Type 2 Diabetes (T2D) in the Canterbury area has been increasing over the years and this trend is expected to upsurge with the new reference range for diagnosing GDM introduced in 2015. This project addresses an urgent need to improve systems and processes and realign its resources to ensure that pregnant women attending the clinic receive optimal and timely care....
Canterbury Hospital
Added: 18 August 2015
Last updated: 21 August 2015
2015 Apr
2015 Apr

Using communications approaches to spread improvement

13 April 2015
The Health Foundation

2015 Apr

Evaluation: what to consider

13 April 2015
The Health Foundation

2015 Jan

Doing things better without adding hours to the day

14 January 2015
Health News from HealthCanal.com

2014 Nov
2014 Oct

WIHI: Better Care and Better Value for Hip and Knee Replacement

25 October 2014
Institute for Healthcare Improvement