Building collaborative cultures of care

within NSW mental health services

Back to accessibility links

Clinical practice

Leaders facilitate the development of organisational policies and procedures to support collaborative clinical practices within:

  • clinical care review
  • bedside or change of shift handovers
  • clinical assessments, and
  • goal, wellness and safety planning.

In practice

  • Ensuring co-design strategies are embraced among people with lived experience of mental health issues and caring, families and kinship groups and their treating team.
  • Supporting clinical policies in place such as REACH.
  • Performing warm bedside handovers.

Examples

Warm handovers and bedside handover

Developed and implemented a trial of bedside clinical handover in two wards to establish collaborative care practices in the unit.

Leadership

REACH: recognise, engage, act, call, help

REACH is a system that helps patients, their family and carers escalate their concerns with staff about worrying changes in a patient’s condition.

http://www.cec.health.nsw.gov.au/quality-improvement/people-and-culture/reach

Leadership; Systems, practices and care planning