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Patient and Consumer Engagement in Chronic Care

Engage, Listen and Act: Consumer Engagement in Chronic Care.
Chronic Care Network Workshop: 21 October 2015, Kirribilli Club.

With Co-Chair Linda Soars as host, keynote speakers provided their perspectives on the Workshop's consumer engagement theme.

  • Prof Rob Sanson-Fisher, from Newcastle University, highlighted the need for clinicians to be better communicators. He advocates giving consumers and patients a voice by encouraging patients' more active participation in the health decision making process.
  • Susan Stewart Loane from Macquarie University whose PhD research explores the benefits of on-line communities as an exciting new and effective way of supporting people living with chronic disease.  
  • Panel discussion with Prof Rob Sanson-Fisher, Susan Stewart Loane, Laila Hallam, Patient Experience Manager Sydney LHD, Dr Magda Campbell, member of the Chronic Care Network Executive and Northern Sydney PHN Chair, Betty Johnson Chair, HCNSW and Mary Potter, Consumer representative and Board Member of HCNSW.

Care Study snapshots were provided by the Chronic Disease Program managers from the Illawarra Shoalhaven and Central Coast LHDs whose sensitive, intelligent portrayal of their patients’ experiences with different chronic diseases illustrated how a team-based integrated approach can transform people's lives.

Introduction and Welcome

Linda Soars
Co-Chair Chronic Care Network

Importance of Patient Engagement: introduction to ACI's PEACE Framework

Tara Dimopoulos-Bick
Manager, ACI Patient Experience and Consumer Engagement (PEACE) Team

Consumer Care Story

Simone Jones
Partnership Manager, ISLHD

Consumer Care Story

Alison Austen
CNC Care Coordination Team, CCLHD

Patient-centred health care: Desirable, feasible and yet seemingly elusive

Prof Rob Sanson-Fisher
Priority Research Centre for Health Behaviour, University of Newcastle

Transforming Healthcare: The Benefits of On-line Communities

Susan Stewart Loane
Department of Management and Marketing, Macquarie University

Panel discussion

Small Acts of Kindness

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