What it is

Telehealth is the delivery of health-related services and information via telecommunications technologies such as video conferencing.

How it works

A health facility will establish an arrangement with a general practice to provide health services via videoconference. The two facilities will determine a funding arrangement for providing the services. For example, a geriatrician from a metropolitan hospital provides dementia telehealth services to a regional general practice which has a practice nurse to help facilitate the assessment.

Funding for the hospital in this scenario can either be accessed through Activity Based Funding (ABF), or claimed through the Medicare Benefits Schedule (MBS). Only one source of funding may be used per session.

Funding for the general practice is provided through MBS.


These models are delivered across community, primary and acute care and are facilitated by a mix of clinical and non-clinical staff including practice nurses, general practitioners, medical specialists, Aboriginal health workers, and administrative coordinators.

Success factors

  • Strong governance arrangements between telehealth facilities
  • Information technology frameworks that support telehealth.

Models in operation

Examples include:

More information

Telehealth Guidelines


Donna Parkes,
Telehealth Manager
Phone: 02 6809 8675