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About Patient Reported Measures

Patient Reported Measures (PRMs) capture outcomes that matter to patients. These measures can be divided into two specific groups:

Patient Reported Outcome Measures (PROMs)

PROMs capture a patients’ perspective about how illness impacts on their life, health and well-being.  The tools used to measure patient outcomes are standardised and valid tools that can capture a patient's perception about their;

  • quality of life or
  • condition specific measures (e.g. for Diabetes) that measure how their illness or treatment is impacting on their life.

The reports from these measures are made available in real-time for clinicians and consumers to further discuss and inform care planning, shared decision making to and to ensure timely person-centred care is provided.

Patient Reported Experience Measures (PREMs)

PREMs assess the patient’s experience and perception of their health care – these are completed anonymously by the patients. This information can provide a more realistic gauge of patient satisfaction as well as real-time information for local service improvement and to enable a more rapid response to identified issues. Using a PREM regularly in your service can help you to understand your patients’ experience of your service and assist with service wide improvements.

Services are provided monthly aggregated reports to drive service delivery and improvement and can also be used as a routine part of Quality Improvement activities and incorporated into Plan, Do, Study, Act (PDSA) cycles.

For more information on PDSA see:
http://www.ihi.org/resources/Pages/Tools/PlanDoStudyActWorksheet.aspx

Patient Reported Measures Program Video

This video provides information about the PRMs Program including:

  • Who is currently participating in the PRMs Program
  • How patient reported outcomes can be used in a clinical consultation
  • What is involved in the PRMs Program
  • Why - the benefits of patient reported outcomes from a patient and clinician viewpoint

Duration: 10min, 14sec