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CHR Graduate Certificate program

The Centre for Healthcare Redesign provides a state-wide graduate certificate program for health professionals to improve clinical processes and deliver better patient journeys.

Using proven Redesign methodology this course teaches frontline staff how to identify the root causes of issues impacting patient journeys and then develop and implement sustainable change processes to improve the way health care is delivered.

Participants of the CHR Graduate Certificate program have the opportunity to gain an accredited qualification: Graduate Certificate in Clinical Redesign.

Aims

  • Create increased capability within the Health System to undertake redesign and service improvement activities
  • Promote a systems view of service delivery and models of care with the patient at the centre
  • Create a learning culture to support program activities, professional development and networking opportunities

Quotes from past CHR graduate certificate program participants:

  • “I have learnt a large amount of skills in project management, the art of negotiation as well as computer skills, PowerPoint presentations and presentations skills”
  • “I can use the skills gained from the course in my everyday work as one of my functions is to analyse services/processes and improve them”
  • “the methodology is excellent and allows a structured format to work with”

Program details

  • Face-to-face sessions (13 contact days)
  • e-Learning modules
  • A workplace project requiring practical application of Redesign methodology and consolidating the theoretical component of the program
  • Direct coaching and mentoring of participants by both their local Redesign and Innovation Leaders and the CHR Team
  • A graduation ceremony for participants and sponsors to recognise the learning and achievements in patient care innovation

Redesign Methodology

The Redesign Methodology integrates various tools and techniques to develop robust improvement projects. It focuses on developing solutions addressing the right root causes and provides participants with implementation skills to achieve sustained outcomes.

Project Initiation
and Start-up
Diagnostics
Solution Design
Implementation
Planning
Implementation
Checkpoints
Evaluation
Sustainability

Who should apply

The program provides an excellent professional development opportunity for clinical and non-clinical staff leading priority projects in patient care improvement or innovation.

Previous participants have included:

  • Senior Clinicians – from medical, nursing and allied health teams,
  • Senior Managers of facilities, or clinical teams and
  • Business administration staff.

How do I apply

All applications for the Graduate Certificate program need approval through local line managers with the identification of a project sponsor.

Applications must be received from Local Health Districts and Specialty Health Networks by the nominated closing date.

Program Application open Applications
close
Notification date Pre-course
AIM workshop
Program
start
2018.01 06 Nov 2017 08 Dec 2017 15 Jan 2018 08 Feb 2018 20-22 Feb 2018
2018.02                             11 Dec 2017 16 Feb 2018 01 Mar 2018 27 Mar 2018 10-12 Apr 2018
2018.03 01 May 2018 25 May 2018 12 Jun 2018 05 Jul 2018 31 Jul - 02 Aug 2018

Most Local Health Districts and Specialty Health Networks have a locally coordinated process for managing applications. Your local Redesign and Innovation Leader will be able to assist you with that process.

List of Redesign and Innovation Leader’s contact emails

Places for the Graduate Certificate program are limited and applications are assessed based on the criteria outlined in the application guide.

In 2013 ACI commissioned an external evaluation of the CHR Graduate Certificate program. Download the full evaluation report.

Graduate Certificate Conversion Program

ACI’s Redesign Program, (aka Redesign School) transitioned in 2016 from a Diploma of Project Management qualification to a Graduate Certificate in Clinical Redesign in partnership with the University of Tasmania (UTAS).

In 2017, UTAS have offered places in a Conversion Program to 30 NSW Health staff that had graduated with the Diploma. It is expected that the evaluation of this pilot program will inform future opportunities to eligible Redesign Graduates (2012-1016) to convert their Diploma in a 1 year program, commencing in 2018.

Further program information

For further enquires please contact: aci-chr@health.nsw.gov.au