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161 results found for:
Centre for Healthcare Redesign

Care Coalition: Integrated Case Management for Opioid Treatment

South Western Sydney Local Health District Drug Health Services will develop a standardised Care Management Framework for all sites, in addition to professional development for staff, new clinic dosing hours and a review of clinical practices, service liaison and interagency collaboration.

South Western Sydney Local Health District

Added: 8 August 2016|Last updated: 12 July 2019

Saving lives in the morgue: forensic medicine social work

The forensic medicine social work service is being redesigned for people who are traumatically and suddenly bereaved, so they feel supported and well informed when facing a potentially disempowering and complex medical and coronial system.

NSW Health Pathology

Added: 6 May 2019|Last updated: 9 May 2019

EvE - Emergency vs Emergency (Surgery)

Westmead Hospital Division of Surgery and Anaesthetics is implementing a number of solutions to improve the surgical journey for Category 5 and 6 emergency patients. The project includes the development of pathways for patients to enable a more structured approach to the booking and completion of emergency surgery, including possible hospital admission avoidance for suitable patients. Business rules to ensure equity and clinical coordination and assessment....

Westmead Hospital

Added: 7 May 2019|Last updated: 9 May 2019

Integrating care for frequent service users in Goulburn

This project brings together the local ambulance service, general practice, hospital emergency department (ED) and community health centre resources to identify and respond to patients who repeatedly use one or more of these health services. These agencies will work collaboratively with the patient to provide a coordinated, targeted and timely response to the general health and social needs that the patient identifies as triggering their need for an emergency response....

Southern NSW Local Health District

Added: 6 May 2019|Last updated: 9 May 2019

Rethinking pathology testing in the ICU - arterial blood gas

To understand current ordering practices within the intensive care unit, specifically: who initiates arterial blood gas sampling; what are the clinical indications; when are these investigations performed; how many investigations are performed

Nepean Blue Mountains Local Health District

Added: 3 May 2019|Last updated: 9 May 2019

Creating an integrated and responsive community acute care mental health service: to improve the quality of consumer outcomes

Mental health community services should provide an integrated and comprehensive recovery service for consumers. However, services have operated in silos over previous years, which can result in a fragmented consumer journey. This clinical redesign project will focus on an integrated mental health community service for consumers.

Northern Sydney Local Health District

Added: 6 May 2019|Last updated: 9 May 2019

Ten to one: FASS Lidcombe sample receipt redesign project

To simplify and consolidate the receipt process for criminalistics and toxicology samples at the Forensic and Analytical Science Service, Lidcombe by improving efficiency, streamlining service delivery and enhancing the stakeholder experience.

NSW Health Pathology

Added: 6 May 2019|Last updated: 9 May 2019

NSWHP flow cytometry model of service

NSWHP flow cytometry services have developed over time, with no coordinated strategic plan to provide optimal care to all patients and service to all doctors throughout NSW. The opportunity of this project is to investigate all possible models of service and determine the best way in which to deliver a world class, value based public flow cytometry service that is renowned for both excellence and innovation....

NSW Health Pathology

Added: 6 May 2019|Last updated: 9 May 2019

Eyes Open: Improving service delivery for the Royal North Shore Hospital ophthalmology service

The ophthalmology service delivers excellent ophthalmic care, however, patient and staff feedback demonstrate that the service delivers a poor patient and staff experience. This project focused on identifying opportunities for improvement that relate specifically to patient and staff experiences, and then implementing sustainable changes to address these experiences.

Royal North Shore Hospital

Added: 6 May 2019|Last updated: 9 May 2019

A Joint Effort: patient centred redesign in rheumatology outpatients

This project aims to implement a sustainable and patient centred service for patients attending the rheumatology outpatient clinics at Royal Prince Alfred Hospital.

Royal Prince Alfred Hospital

Added: 24 April 2019|Last updated: 9 May 2019

Increasing Access and Efficiency of the Medical Imaging Department’s Service for Emergency Patients

This project improves the median turnaround time for emergency department patients receiving scans at Royal North Shore Hospital.

Royal North Shore Hospital

Added: 24 April 2019|Last updated: 9 May 2019

A piece of your heart: who fits where in your heart failure care?

This project aims to provide proactive care for heart failure patients in the Hunter New England Local Health District. It will support people with heart failure who are transitioning from hospital to home and back into the ongoing care of their general practitioner.

Hunter New England Local Health District

Added: 28 November 2018|Last updated: 13 December 2018

I AM: Identifying and Addressing Malnutrition

The I AM Project aims to implement a more sustainable and accurate screening process at Prince of Wales Hospital for patients who are malnourished, or at risk of malnutrition.

Prince of Wales Hospital

Added: 7 December 2018|Last updated: 13 December 2018

Implementing and Embedding the National Surgical Quality Improvement Program in NSW

This project focuses on designing tools and resources for NSW hospitals to implement the National Surgical Quality Improvement Program (NSQIP) in their service.

Agency for Clinical Innovation

Added: 10 December 2018|Last updated: 13 December 2018

ODDS Project: Clinical Consumables

The Ordering, Delivery, Distribution and Storage project at Blacktown Hospital aims to improve the effectiveness and efficiency of consumable stock management practice; this includes imprest and non-stock items.

Blacktown Mount Druitt Hospital (Blacktown Campus)

Added: 19 November 2018|Last updated: 13 December 2018

Breathe Easy: eliminating unwarranted clinical variation for patients with chronic obstructive pulmonary disease

The Breathe Easy project aims to eliminate varying treatment outcomes and clinical uncertainty for patients with exacerbation of chronic obstructive pulmonary disease, admitted to South East Regional Hospital in Bega.

South East Regional Hospital

Added: 20 November 2018|Last updated: 13 December 2018

Breath of Fresh Air: Paediatric Long Term Ventilation

This project aims to provide a coordinated, equitable and integrated service for children requiring invasive long term ventilation, and their families. It also aims to support the needs of long term ventilation children at home and in the community, and provide access to a comprehensive package of ambulatory care services to decrease admission rates and days spent at hospital.

Sydney Children's Hospital Network

Added: 4 December 2018|Last updated: 13 December 2018

Engaging Patients as Partners in Care

This project brings together patients, families, carers and healthcare staff to act as partners in care and treatment planning.

South East Regional Hospital

Added: 4 December 2018|Last updated: 13 December 2018

Environmental Cleaning of Ambulances

To reduce the risk of healthcare associated infections in NSW Ambulance. This will provide safer care for patients and improve the working environment for paramedics.

NSW Ambulance

Added: 7 December 2018|Last updated: 13 December 2018

Improving resident activity levels in the aged care facility on Norfolk Island

We worked closely with the community, staff, residents, and families of those living in the aged care facility on Norfolk Island to address their most pressing issue; the activity levels of the residents.

South Eastern Sydney Local Health District

Added: 5 December 2018|Last updated: 13 December 2018

Keeping our Community Staff Safe

This project aims to improve the identification of clients who may be violent or aggressive towards St Vincent’s Hospital Network staff working in the community.

St Vincent's Health Network

Added: 19 November 2018|Last updated: 13 December 2018

Better Cardiac Care for Aboriginal People, Burlu Kirra Kirra/Na

This project aims to improve patient outcomes for Aboriginal people with cardiac conditions in far west NSW, starting with the Broken Hill Catchment Region, by providing access to a cultural specific program in the identified communities.

Far West Local Health District

Added: 19 November 2018|Last updated: 13 December 2018

A Tooth in Time Saves Nine: Redesigning the Denture Journey

The CCLHD Oral Health Service is improving the provision of denture services. There will be a fairer and more efficient patient journey through the system, improved communication with patients, and clearer processes for staff. The waiting list for denture assessment will be reduced, and patients will be clinically assessed rather than rely solely on a telephone triage questionnaire.

Central Coast Local Health District

Added: 20 November 2018|Last updated: 13 December 2018

Flow of Emergency Theatre Cases at Hornsby

This project will improve the safety and efficiency of the emergency surgical patient journey.

Hornsby Ku-ring-gai Hospital

Added: 17 September 2018|Last updated: 1 October 2018

We’ve Got Your Back – Improving Access to Care

Wait times for patients to see a neurosurgeon at Westmead Hospital were previously as long as 12 months. By using existing clinical resources and identifying waste within the current system, patient wait times for appropriate treatment of back pain have been significantly reduced. The project also identified an opportunity to increase revenue by up to $450,000 per annum.

Westmead Hospital

Added: 15 August 2018|Last updated: 30 August 2018

Sterilising and Perioperative Clinical Redesign

The project team identified an opportunity to enhance the patient experience at Concord Hospital by increasing operational efficiency between the sterilising department and operating theatres. Following a review, a range of recommendations were implemented to improve inter-departmental communication and processes, streamline workflows, and enhance workforce morale.

Concord Repatriation General Hospital

Added: 20 August 2018|Last updated: 30 August 2018

Break Down: Improving Secondary Fracture Prevention

While local specialist services are available to help prevent secondary fracture, in the Richmond area, only 10% of those at risk are being assessed. This project will improve identification and referral for at-risk patients and help improve patient awareness of the risk of secondary fracture.

Lismore Base Hospital

Added: 20 August 2018|Last updated: 30 August 2018

Improving Access to Non-Acute Mental Health Beds

This project creates efficiencies in the provision of non-acute mental health beds across the Northern Sydney Local Health District by improving referral and communication processes and providing a better overall experience for patients and staff.

Macquarie Hospital

Added: 20 August 2018|Last updated: 30 August 2018

When’s it my turn? The Maitland Hospital Paediatric Ambulatory Care Service

The project focuses on the referral, waitlist and appointment booking processes of the Maitland Hospital Paediatric Ambulatory Care Service to deliver timely, efficient and effective care to children.

The Maitland Hospital

Added: 27 August 2018|Last updated: 30 August 2018

Optimising Pre-operative Patient Blood Management

Wollongong Hospital implemented a program to optimise the pre-operative haemoglobin and iron stores of patients undergoing major elective colorectal, upper gastrointestinal tract and orthopaedic surgery. This will prevent avoidable blood transfusions and their complications, along the patient peri-operative journey.

Illawarra Shoalhaven Local Health District

Added: 27 August 2018|Last updated: 30 August 2018

We can’t prevent falls! A myth-busting falls prevention initiative in Wagga Wagga and Gundagai

Falls are a major health issue for older people, and falls prevention is a high priority for the Murrumbidgee Local Health District. This project implemented changes to improve the quality and safety of patient care by reducing the number of falls, harm from falls, and associated increase in length of stay at the orthopaedic ward of Wagga Wagga Base Hospital and Gundagai Multipurpose Service....

Murrumbidgee Local Health District

Added: 20 August 2018|Last updated: 30 August 2018

Unlocking Care: Improving Access to GP Services in Adult Correctional Centres

The Justice Health & Forensic Mental Health Network is implementing six identified solutions to improve access to general practitioner services in correctional centres across NSW.

Justice Health and Forensic Mental Health Network

Added: 22 August 2018|Last updated: 30 August 2018

Breaking Down Barriers: Improving Access to Paediatric Rehabilitation

This project implemented changes to improve the transfer of care from John Hunter Children’s Hospital to HNEkidsRehab, for paediatric patients who need specialist rehabilitation care.

Hunter New England Local Health District

Added: 18 April 2018|Last updated: 3 May 2018

Collaborative Care Outreach for Residential Aged Care Facilities

The ‘A Collaborative Care Outreach for Residential Aged Care Facilities in SLHD’ (ACCORD) project aims to deliver improvements in clinical leadership, education, processes and connections between the Access Care Team and Residential Aged Care Facility Outreach Service.

Sydney Local Health District

Added: 24 April 2018|Last updated: 3 May 2018

End the Wait for Endoscopy at Wollongong Hospital

Wollongong Hospital developed electronic scheduling systems, patient education materials and a clinical review process, to reduce wait times in its Endoscopy Unit.

Added: 24 April 2018|Last updated: 3 May 2018

Reviewing Ambulance Dispatcher Administrative Responsibilities

This project is looking at opportunities to streamline and integrate the administrative duties of ambulance dispatchers, to increase the amount of time they have available to deliver care to people in the community.

NSW Ambulance

Added: 29 March 2018|Last updated: 3 May 2018

Preoperative Iron Deficiency Identification and Management

Sydney Local Health District developed a clinical pathway to identify patients who have iron deficiency anaemia. A strategy was implemented to manage identified patients with intravenous iron therapy prior to high-risk elective surgery.

Sydney Local Health District

Added: 29 March 2018|Last updated: 3 May 2018

Partners in Care

This project supports staff who are trained in health coaching but are not providing it to patients on a regular basis. It also introduced an evaluation framework to continually assess the training and support needs of staff in South Eastern Sydney Local Health District.

Added: 24 April 2018|Last updated: 3 May 2018

Storks

Sydney Children’s Hospitals Network in partnership with HealthShare NSW is developing a standardised service delivery model for the safe, timely and efficient transport of newborn babies to appointments and back, and to local hospitals.

Sydney Children's Hospital Network

Added: 24 April 2018|Last updated: 3 May 2018

Westmead Hospital Echocardiography Clinic Redesign

This project aimed to optimise the efficiency and sustainability of the Echocardiography Clinic at Westmead Hospital, by streamlining processes, distributing resources efficiently and delivering better services to the Western Sydney community, ahead of the opening of the new acute services building in 2020.

Westmead Hospital

Added: 24 April 2018|Last updated: 3 May 2018

Towards a Better Fit: Defining a Forensic Mental Health Patient

The Forensic Hospital implemented measures to improve the quality and compliance of patient outcome measures collected, including staff education and data feedback sessions, a user-friendly glossary and the development of a program to facilitate the analysis of HoNOS and other outcome measures.

Justice Health and Forensic Mental Health Network

Added: 6 March 2017|Last updated: 28 April 2018

What About Us

St George Hospital

Added: 27 November 2017|Last updated: 21 December 2017

Get It Together: For People with Multidisciplinary Healthcare Needs in the Community

This project pulls together multidisciplinary teams around their clients, as it has been shown that when people are included in care that is coordinated, they have better health and wellbeing.

Nepean Blue Mountains Local Health District

Added: 28 November 2017|Last updated: 15 December 2017

MediREACH: Improving Medication Safety for Patients

Murrumbidgee Local Health District developed a process to ensure all patients have a best possible medication history recorded on admission to hospital.

Murrumbidgee Local Health District

Added: 27 November 2017|Last updated: 15 December 2017

The Hep C Triple C: Care, Coverage and Cure

The JH&FMHN implemented a number of solutions to provide equitable and efficient access to the new curative hepatitis C virus medication in correctional centres across NSW.

Added: 27 November 2017|Last updated: 15 December 2017

Hit the Ground Running: Improving Access to Pulmonary Rehabilitation

This project aimed to improve access to pulmonary rehabilitation and embed it as standard practice after admission to Coffs Harbour Health Campus for exacerbation of chronic obstructive pulmonary disease.

Coffs Harbour Health Campus

Added: 27 November 2017|Last updated: 15 December 2017

The SIMPLE Project: A Sustainable Inventory Management Process for Lean Environments

Sutherland Hospital implemented a new procurement process, to provide staff with efficient access to products that deliver safe patient care in the right place, at the right time.

Sutherland Hospital and Community Health Service

Added: 27 November 2017|Last updated: 15 December 2017

Transit Lounge Remodel

Royal North Shore Hospital designed and implemented an efficient, patient-centred model of care in the transit lounge, which improved patient flow and satisfaction.

Royal North Shore Hospital

Added: 28 November 2017|Last updated: 15 December 2017

LifesmilesGOLD: Making oral health Care more accessible for more people

LifesmilesGOLD for Oral Health has introduced a change in our appointment scheduling. Appointment books are customised for each clinic to match demand. Urgent patients receive quicker access for their urgent treatment. There are more appointments available for patients who have less urgent oral health needs.

Murrumbidgee Local Health DistrictSouthern NSW Local Health District

Added: 20 August 2015|Last updated: 1 November 2017

Eye Focus

Westmead Hospital developed and implemented a series of policies, protocols and guidelines to better manage referrals from health professionals and improve waiting times in its ophthalmology outpatient clinics.

Westmead Hospital

Added: 15 August 2017|Last updated: 25 August 2017

Better Flow, Better Journey: Improving Mental Health Acute Care

MNCLHD introduced a number of solutions to improve the flow and patient journey through its Mental Health Acute Care Services.

Mid North Coast Local Health District

Added: 23 August 2017|Last updated: 25 August 2017

Police Ambulance Early Access to Mental Health Assessment via Telehealth

HNELHD provided iPads to police and ambulance staff, so they can access mental health triage and support for consumers at the scene of the emergency.

Hunter New England Local Health District

Added: 15 August 2017|Last updated: 25 August 2017

The Sexual Assault Crisis Response Project

The Violence, Abuse and Neglect Service developed integrated and cost-effective solutions to support clients who present to the emergency department at Wollongong Hospital following a sexual assault.

Illawarra Shoalhaven Local Health District

Added: 15 August 2017|Last updated: 25 August 2017

Improving Patterns of Care for Oncology Inpatients

This project conducted a review of the care delivered to patients admitted to the oncology and palliative care wards at Westmead Hospital. As a result, changes were implemented that aimed to improve the coordination of care, reduce length of stay and streamline the discharge process.

Westmead Hospital

Added: 15 August 2017|Last updated: 25 August 2017

Nambucca Valley Specialist Wound Intervention Service

This project improved access to community wound clinics, so patients who have or are at risk of wounds can consistently receive best practice care in a timely manner.

Mid North Coast Local Health District

Added: 18 August 2017|Last updated: 25 August 2017

Eurobodalla Birthing Partners

This project developed a new model of care, where pregnant women at Eurobodalla Maternity Service were offered a known midwife who was an integral part of their antenatal, birth and postnatal journey.

Southern NSW Local Health District

Added: 16 August 2017|Last updated: 25 August 2017

Access, Choice and Equity in Community Palliative Care

This project developed a palliative care referral and triage process and education program in SLHD, with a focus on services delivered in the community.

Sydney Local Health District

Added: 17 August 2017|Last updated: 25 August 2017

Redesigning Services for Aboriginal Mothers and Children

This project examined the patient journey for Aboriginal families accessing maternal and early childhood services within CCLHD. It identified opportunities for improving access to care, cultural support, patient information and education, coordination and integration of care in partnership with the Aboriginal Medical Service.

Central Coast Local Health District

Added: 15 August 2017|Last updated: 25 August 2017

Identifying and Managing Iron Deficiency and Iron Deficiency Anaemia

MLHD identified an alternative option for iron replacement therapy and developed guidelines to deliver it in the community setting where clinically indicated, in collaboration with patients and carers.

Murrumbidgee Local Health District

Added: 16 August 2017|Last updated: 25 August 2017

Redesigning the Orthodontics Journey

This project aims to reduce waiting times and improve the quality of care delivered to orthodontic patients at the Sydney Dental Hospital.

Sydney Dental Hospital

Added: 16 August 2017|Last updated: 25 August 2017

Reducing 28-day mental health readmissions

The project aims to reduce 28-day mental health readmissions in Western Sydney Local Health District by identifying the key issues which lead to high readmission rates, and to implement targeted solutions to address these factors. Changes to the admissions, care co-ordination and discharge processes were implemented. Consumer, family and carer input into care planning was emphasised, along with the patient journey from admission to discharge and transition to the community....

Western Sydney Local Health District

Added: 26 April 2017|Last updated: 28 April 2017

Testing Times: Reducing Variation in Pathology Testing

This project identified a number of strategies to reduce pathology costs and clinical variation in the testing process, including enhancements to the patient’s electronic medical record, development of best practice guidelines, staff education and improved reporting mechanisms.

Western NSW Local Health District

Added: 7 April 2017|Last updated: 28 April 2017

STAT MH: Safe, Timely Access to Mental Health

This project will implement a number of solutions to reduce clinical variability and length of stay in acute adult mental health inpatient units. These include a new model of care, new care coordination and discharge process, new patient flow and demand management systems, enhanced consumer engagement, and workforce review and development.

South Western Sydney Local Health District

Added: 14 March 2017|Last updated: 28 April 2017

The Grin and Grow Health Pathway

A new model of care was developed to provide preventive oral health care for children and young people in the Out of Home Care Health Pathway Program. The model includes a streamlined referral process to public oral health services, a matrix of clinical care and simplified reporting procedures.

Southern NSW Local Health DistrictMurrumbidgee Local Health District

Added: 14 March 2017|Last updated: 28 April 2017

Book It: The Planned Patient Admission Project

This project aims to introduce a transparent Referral for Admission process within Nepean Blue Mountains Local Health District. A review of existing processes, policies, documentation and support provided to staff and consumers was undertaken.

Nepean Blue Mountains Local Health District

Added: 26 April 2017|Last updated: 28 April 2017

Redesign of Maternity Services at Macksville Health Campus

This project introduced a new service, where midwives at Macksville Health Campus deliver pregnancy and postnatal care to women in their home. It involves flexible rostering patterns to maximise existing staff and reduce staffing inefficiencies.

Mid North Coast Local Health District

Added: 7 April 2017|Last updated: 28 April 2017

Totally Hip (and Knee)

This project reviewed the journey of patients undergoing an elective total hip or knee replacement at the Tweed Hospital. In consultation with staff and patients, a range of improvements were implemented, including preoperative assessments, patient information brochures, clinical pathways and pain management.

The Tweed Hospital

Added: 6 March 2017|Last updated: 28 April 2017

Waist Less: Part of the Sustainable Connections for Overweight and Obesity in Paediatrics Project

The Waist Less project aims to improve clinical processes and resources at the CHW, to increase the identification and management of children with obesity and their families. It is part of the Sustainable Connections for Overweight and Obesity in Paediatrics (SCOOP) project, which aims to develop streamlined models of care and health pathways for children with obesity and their families within primary, secondary and tertiary healthcare settings in Nepean Blue Mountains and Western Sydney Local Health Districts, improving equity and...

Sydney Children's Hospital Network

Added: 18 April 2017|Last updated: 28 April 2017

Pharmaceutical Procurement Proves Prosperous

This project developed a process for the procurement (selection and purchasing) of medications that considered patient benefits, prescriber choice, cost and logistics. This included the development of a Pharmaceutical Procurement Pack, as well as open communication and engagement with key stakeholders.

Central Coast Local Health District

Added: 14 March 2017|Last updated: 28 April 2017

Medication Reconciliation: A Prescription for Safety

This project aims to reduce medication errors, by ensuring the patient’s medicines are accurately documented on admission to hospital and any changes are communicated to the patient and carer when they are discharged or transferred to another care provider.

Wollongong Hospital

Added: 15 March 2017|Last updated: 28 April 2017

Feeling Safe in the Emergency Department

This project optimises consumer and staff safety in the ED and ensures SWSLHD provides consistent, therapeutic care to all mental health patients.

South Western Sydney Local Health District

Added: 29 November 2016|Last updated: 22 December 2016

Needle Syringe Program + Caring for the Community

This project will redesign the SLHD Needle Syringe Program in partnership with service users and staff, to expand access to primary healthcare services and offer psychosocial support for service users with complex needs.

Sydney Local Health District

Added: 15 December 2016|Last updated: 16 December 2016

One Size Does Not Fit All

This project provides support to consumers at risk of developing one or more lifestyle-related chronic diseases, with increased access to healthcare services and programs that help them make healthy lifestyle choices.

Far West Local Health District

Added: 18 November 2016|Last updated: 16 December 2016

From Medical Excellence to Personal Confidence

St Vincent’s Hospital Sydney reviewed its Hospital In The Home service and implemented a number of improvements, including care pathways, inclusion and exclusion criteria, online referral processes, communication among healthcare teams and shared care planning with patients.

St Vincent's Hospital

Added: 2 December 2016|Last updated: 16 December 2016

Building Bridges and Pathways: Improving Service Access for Young People

This project involved six mental health services working together to improve communication and referral pathways, so that young people receive the care they need as quickly and efficiently as possible.

Northern Sydney Local Health District

Added: 2 December 2016|Last updated: 16 December 2016

Sharing the Caring: General Practitioner Antenatal Share Care

This project examined the causes of a substantial decline in general practitioner antenatal share care on the Central Coast over the last 15 years and implemented solutions to reinvigorate the model of care.

Central Coast Local Health District

Added: 9 December 2016|Last updated: 16 December 2016

Bowral and District Hospital Preadmission Clinic Redesign Project

This project reviewed the journey of adult elective surgery patients at BDH and developed a series of measures to streamline and improve the booking, pathology, clinical review, admission, surgery and post-operative processes.

Bowral and District Hospital

Added: 9 December 2016|Last updated: 16 December 2016

Preop to Theatre: Ready and On Time

This project redesigned the preoperative screening and triage process, as well as operating theatre and pre-admission clinic staff work schedules. Patient information brochures were revised and new systems introduced, including text message reminders, operating theatre forecast planning meetings and team communication huddles.

Shoalhaven Hospital

Added: 5 December 2016|Last updated: 16 December 2016

My Check-in For Surgery: Elective Surgery Pre-admission Project

Canterbury Hospital implemented measures to improve patient and clinician satisfaction and hospital efficiency, by enhancing elective surgical pre-admission processes. These included a review of communication, screening and assessment tools, booking processes, roles and responsibilities, accountability and escalation processes.

Canterbury Hospital

Added: 2 December 2016|Last updated: 16 December 2016

GynaeLogical: It Makes Sense to Care for Women

This project streamlined its booking and referral processes, standardised templates and introduced electronic systems to ensure all patients received timely and appropriate care.

John Hunter HospitalBelmont Hospital

Added: 2 December 2016|Last updated: 16 December 2016

Emergency Surgery: Why The Wait?

The Tweed Hospital implemented a number of solutions to streamline and improve the surgical journey of emergency surgery patients. These included education for staff and patients, development of new care pathways and implementation of electronic booking and referral systems.

The Tweed Hospital

Added: 30 November 2016|Last updated: 16 December 2016

Providing Appropriate Care for Residents in Aged Care (PAC4RAC)

This project aims to reduce the number of unnecessary ambulance transfers of aged care residents, by developing a patient-centred care model. This model will determine the most appropriate care pathway, allow clinicians to deliver timely healthcare services and provide the patient with appropriate care in their home.

NSW AmbulanceNorthern Sydney Local Health DistrictTwilight Aged Care

Added: 7 December 2016|Last updated: 16 December 2016

Save a Leg: Building Integrated Diabetes Foot Services in Western Sydney

This project developed a 60-second diabetic foot screening tool and educated patients, nurses and clinicians on the importance of using the tool and completing regular foot checks. Electronic referral templates and clinical pathways were also developed, to improve timely access to hospital foot services.

Western Sydney Local Health District

Added: 1 December 2015|Last updated: 18 October 2016

Plan Early: My Future Care

This project delivers advance care planning to patients with end-stage chronic lung disease, by implementing staff training, standardising work practices for Advance Care Plan documentation, engaging general practitioners and using an evidence-based tool that predicts the risk of death within 12 months.

Prince of Wales Hospital

Added: 16 August 2016|Last updated: 20 September 2016

Fed up: improving nutritional care for emergency and orthopaedic trauma surgery patients

This project implemented a new process for measuring and managing preoperative fasting in emergency and orthopaedic trauma patients, with education provided to staff and patients on preoperative fasting best practice.

Gosford Hospital

Added: 2 August 2016|Last updated: 19 August 2016

It’s Time: Smoother, Faster Services for Cancer Patients

This project developed initiatives to reduce waiting time and delays for patients receiving chemotherapy and other treatments in the haematology and oncology units at Concord Cancer Centre, within Concord Repatriation General Hospital. New business processes were developed, patient information brochures distributed, patient education needs reviewed, a staff education ladder developed and minor building and refurbishment works planned.

Concord Repatriation General Hospital

Added: 12 August 2016|Last updated: 19 August 2016

The Very Long Corridor

Mid North Coast Local Health District developed a clinical guideline that allows stable patients with specific diagnoses to have a direct bed-to-bed transfer from Kempsey District Hospital to Port Macquarie Base Hospital, with contingency plans for situations that may negatively impact the patient.

Mid North Coast Local Health District

Added: 8 August 2016|Last updated: 19 August 2016

Consumer Conversations: A Drug and Alcohol Project

This project developed a sustainable consumer engagement program that involved consumer representatives in all areas of service delivery, improvement and monitoring.

Nepean Blue Mountains Local Health District

Added: 19 July 2016|Last updated: 19 August 2016

Maximising and Sustaining Home-Based Dialysis Therapies

This project reviewed the service delivery model for patients with End-Stage Kidney Disease who require dialysis therapy. Solutions include a new clinical pathway, training manual and staff training, with revised patient education packages and refurbished training units at Royal Prince Alfred Hospital.

Sydney Local Health District

Added: 15 August 2016|Last updated: 19 August 2016

The Redesign of General Medicine Services Across The Sydney Children’s Hospitals Network

This project reviewed the admission pathway and model of care for admitted general medicine patients, and optimised the workforce structure to improve the delivery of safe, efficient and high-quality care.

Sydney Children's Hospital Network

Added: 12 August 2016|Last updated: 19 August 2016

2 Become 1: Combining Multi-Site Rehabilitation Services

This project relocated Maitland Hospital rehabilitation services to a new expanded rehabilitation facility at Kurri Kurri Hospital, relieving the pressure on acute services at Maitland Hospital.

The Maitland HospitalKurri Kurri Hospital

Added: 8 August 2016|Last updated: 19 August 2016

#FixIt: The Ryde Hospital Fracture Clinic Redesign Project

Ryde Hospital refurbished its Fracture Clinic, developed an information sheet for patients and created a streamlined model of care, to reduce waiting times and improve the patient experience.

Ryde Hospital

Added: 19 July 2016|Last updated: 19 August 2016

ReADI: Redesigning Access and Discharge Through Innovation

Royal Darwin Hospital redesigned its patient flow systems, with an estimated date of discharge tool and electronic patient journey board.

Top End Health Service, Northern Territory

Added: 26 April 2016|Last updated: 28 April 2016

Improving Surgical Access for Patients

This project simplified the admission and bookings process for elective surgeries at Westmead Hospital, by introducing administration procedures including monthly speciality waiting list reports, a local policy compliance procedure and SMS reminders for patients.

Westmead Hospital

Added: 18 March 2016|Last updated: 28 April 2016

PsychED for Kids

To provide young people aged 12-17 years with timely access to mental health assessments in the emergency department, with the aim of reducing avoidable admissions and length of stay in hospital.

Mid North Coast Local Health District

Added: 14 April 2016|Last updated: 28 April 2016

seESaW: Elective Surgical Waitlist

This project developed a virtual elective surgery waitlist for 10 surgical sites in MLHD, using data interface software.

Murrumbidgee Local Health District

Added: 20 April 2016|Last updated: 28 April 2016

One in the Bed

Broken Hill Base Hospital implemented a streamlined discharge process, a discharge lounge and a Hospital in the Home service, to improve the flow of patients through the emergency department.

Broken Hill Base Hospital

Added: 15 April 2016|Last updated: 28 April 2016

Go With The Flow

CCLHD developed a new referral pathway and model of care, to improve access to mental health services in the community.

Central Coast Local Health District

Added: 8 April 2016|Last updated: 28 April 2016

No Bones About It

This project decreased unnecessary time spent in orthopaedic clinics, reduced the number of patients per clinic to a safe and manageable level and standardised follow-up pathways for orthopaedic patients.

The Children's Hospital at Westmead

Added: 26 April 2016|Last updated: 28 April 2016

KIT SMART: Improving Health Outcomes for Aboriginal People with Diabetes

A KIT SMART program was developed to improve data entry, monitoring and reminders, roles and processes, and models of care for diabetic patients at Awabakal Aboriginal Primary Health Care Centre.

Awabakal Aboriginal Primary Health Care Centre

Added: 8 April 2016|Last updated: 28 April 2016

IVALUE: Valuing Aboriginal Learning and Utilisation in Employment

The IVALUE initiative supported the implementation of new orientation and accountability processes to improve the way Orange and Cowra Community Health Services engage and utilise Aboriginal Health Workers to provide clinical services to Aboriginal clients accessing care.

Western NSW Local Health District

Added: 20 April 2016|Last updated: 28 April 2016

ACCESS: A Central Coast Endoscopy Service Solution

This project developed a standardised, direct referral pathway for public colonoscopy services from the general practitioner.

Central Coast Local Health District

Added: 15 April 2016|Last updated: 28 April 2016

Bellingen Theatre Initiative

Coffs Clinical Network introduced new surgical services at Bellingen Health Campus and developed a centralised surgical waitlist, referral and admission process across Coffs Harbour, Macksville and Bellingen Health Campuses.

Mid North Coast Local Health District

Added: 11 April 2016|Last updated: 28 April 2016

Preventing Catheter-Associated Urinary Tract Infections

This project developed nurse-led protocols for the insertion, removal and management of indwelling urinary catheters at John Hunter Hospital.

Hunter New England Local Health District

Added: 8 February 2016|Last updated: 26 February 2016

The Home for Lunch Project

The Home for Lunch Project addressed barriers to safe, timely and efficient discharge of children, using a whole of health approach.

Sydney Children's Hospital Network

Added: 7 January 2016|Last updated: 21 January 2016

VIP Project: Reducing Re-presentations and Readmissions to Hospital for Very Intensive Patients

The VIP project developed a strategy to identify Very Intensive Patients (VIPs) who are at high risk of re-presenting to hospital and implemented methods to address their medical and psycho-social needs. This new model of care has reduced the need for hospital-based care by using interagency partners in the primary care sector to provide support for VIPs in the community.

Hunter New England Local Health District

Added: 18 December 2015|Last updated: 20 January 2016

Pathways to Health: General Practitioner Referrals to Nepean Hospital

The project developed a standardised referral process for emergency department admissions and increased awareness of outpatient clinics and community health services among general practitioners in Nepean Blue Mountains Local Health District.

Nepean Hospital

Added: 13 November 2015|Last updated: 6 January 2016

Improving Timely Access and Attendance in Outpatients

This project implemented processes to improve the availability of appointments, including a referral triage system, appointment reminders and a new non-attendance policy.

Westmead Hospital

Added: 9 December 2015|Last updated: 18 December 2015

Step in Time

This project made changes to its staffing and administrative processes, to deliver a more timely and efficient orthopaedic service to patients at Gosford and Wyong Hospitals.

Central Coast Local Health District

Added: 30 November 2015|Last updated: 3 December 2015

Improving Patient Participation at The Forensic Hospital

The Forensic Hospital implemented collaborative care planning, developed a patient participation framework and recruited a consumer consultant to engage consumers and advocate for their needs.

Justice Health and Forensic Mental Health Network

Added: 1 December 2015|Last updated: 3 December 2015

Home in the Hospital

This project provided a home-like environment for permanent aged care residents, with improved socialisation and mobility. It also involved residents in care planning and increased the use of Transitional Aged Care Program resources.

Narromine Hospital and Community Health

Added: 2 December 2015|Last updated: 3 December 2015

Use of Professional Interpreters for Surgical Consent

This project aims to reduce barriers in using professional interpreters for surgical consent, including the availability of interpreters, staff knowledge, skill and confidence, patient knowledge and service systems.

South Eastern Sydney Local Health District

Added: 30 November 2015|Last updated: 3 December 2015

Who’s My Voice?

This project worked in collaboration with residential aged care facilities (RACFs) to assess current practices and develop a robust, sustainable and transferable process to deliver Advanced Care Planning in RACFs.

South Eastern Sydney Local Health District

Added: 30 November 2015|Last updated: 3 December 2015

Don’t Restrict My Ability: Improving Care and Communication for Restricted Weight Bearing Patients

This project aimed to improve the patient flow of restricted weight bearing (RWB) patients through the acute orthopaedic service, by implementing a reconditioning program that optimised recovery following surgery. Communication processes were also incorporated into the model of care, to keep patients informed and improve their experience.

Concord Repatriation General Hospital

Added: 27 November 2015|Last updated: 3 December 2015

Eloura CARES: Collaborate, Acknowledge, Respect, Empower, Strengthen

Shellharbour Hospital developed a model of care that provides engaging, therapeutic, recovery-orientated mental health services to consumers, their carers and families.

Shellharbour Hospital

Added: 30 November 2015|Last updated: 3 December 2015

Let’s Bring Healthy Back to Cowra

The Cowra ‘Let’s Bring Healthy Back’ nine-week program used a multidisciplinary approach, using the expertise of a dietician, social worker, exercise physiologist, Aboriginal health worker and community nurse to help the Cowra community lose weight and improve their health and wellbeing.

Western NSW Local Health District

Added: 13 October 2015|Last updated: 13 November 2015

Triple CCC Project - Care, Communication, Coordinate

The project team redesigned and implemented a new care coordination model which has transformed care delivery on the medical respiratory ward, improving safety, patient, carer and staff satisfaction.

Shellharbour Hospital

Added: 7 August 2015|Last updated: 4 November 2015

Seamless Transitions: The Pathway Home

Royal North Shore Hospital redesigned the process of transferring information from the hospital to primary and community health services, including reintroducing a transfer of care risk screening tool and expanding the acute and post-acute care liaison role.

Royal North Shore Hospital

Added: 12 October 2015|Last updated: 27 October 2015

Young People Exiting Care: Out of Home Care Health Pathways Program Stage 3

This project is in response to the request from NSW Kids and Families to address the identified cohort ‘Young People Exiting OOHC’ as part of the statewide OOHC Health Pathways Program.

South Eastern Sydney Local Health District

Added: 19 August 2015|Last updated: 7 September 2015

Once Is Not Enough

The project aims to address barriers that impact the attendance of women aged 50 to 69 years in the BreastScreen program, including health literacy, access for Culturally and Linguistically Diverse women and awareness of the program among General Practitioners in Sydney Local Health District.

Sydney Local Health District

Added: 14 April 2015|Last updated: 1 September 2015

PleDG: Please don’t go, it’s worth the wait

Health outcomes are poorer for patients if they disengage from a service before receiving or completing care. This project is working to ensure that at the Broken Hill Health Service emergency department: patients receive the right care at the right time and in the right place; patients needing access to emergency care can access it when they need it; patients will remain engaged with the emergency services to achieve optimal management of their medical conditions; staff can focus on their...

Broken Hill Base Hospital

Added: 20 August 2015|Last updated: 26 August 2015

Improving Queanbeyan Health Service Admitted National Emergency Access Target

At Queanbeyan Health Service (QHS) 74% of patients admitted to an emergency department bed stay longer than four hours. In 2014 Admitted National Emergency Access Target (NEAT) performance in QHS was 36%. This project implements solutions to improve patient flow and improve NEAT by 20% in 2015.

Queanbeyan District Hospital

Added: 20 August 2015|Last updated: 25 August 2015

An Innovative Allied Health Approach to Cancer Care Services: Removing the 'Band-Aid Effect'

Nepean Cancer Care Centre (NCCC) was established in 1998, setting up a comprehensive specialised interdisciplinary allied health team to support the care needs of the cancer patients throughout their cancer journey. Allied health services are experiencing the demand of a growing cancer care service. This project is working to ensure the most efficient, effective use of allied health resources to support the best patient journey....

Nepean Blue Mountains Local Health District

Added: 18 August 2015|Last updated: 25 August 2015

Beat it! Every patient, every time

The Beat It! (Beat the Mental Health National Emergency Access Target) project used clinical redesign methodology to identify barriers to the timely and efficient assessment, treatment, admission or discharge of mental health consumers presenting to Wyong Hospital emergency department. Solutions were developed to address the root causes of delays to reduce lengthy waiting times and enhance the consumer experience. Improved communication and collaboration between the divisions and teams will also enhance staff and consumer satisfaction....

Wyong Public Hospital

Added: 6 August 2015|Last updated: 21 August 2015

Eas-e-Referrals

Patient referrals between general practice and Illawarra Shoalhaven Local Health District (ISLHD)specialist services are about to get easier thanks to a joint initiative of the ISLHD and COORDINARE – South Eastern NSW Primary Health Network. From May 2015, enhancements to current referral processes will include: a new electronic referral template that will auto-populate from patient records in general practice; the ability to transmit referrals directly and securely via Argus to the Illawarra Diabetes Service; the availability of a simple brochure...

Illawarra Shoalhaven Local Health District

Added: 7 August 2015|Last updated: 21 August 2015

Improving Your Image: Timely Access to Radiology Services

Imaging departments across NSW are struggling to balance emergency, inpatient and outpatient care with resources. The increasing demand for medical imaging presents further difficulties in meeting expected timeframes, particularly for examination and reporting turnaround times. The radiology department will assist referring clinicians in making the patient’s journey through the hospital as efficient as possible by minimising delays, and improving timely access to medical imaging services....

Nepean Hospital

Added: 19 August 2015|Last updated: 21 August 2015

Too Long to Wait

The prevalence of Gestational Diabetes Mellitus (GDM) and Type 2 Diabetes (T2D) in the Canterbury area has been increasing over the years and this trend is expected to upsurge with the new reference range for diagnosing GDM introduced in 2015. This project addresses an urgent need to improve systems and processes and realign its resources to ensure that pregnant women attending the clinic receive optimal and timely care....

Canterbury Hospital

Added: 18 August 2015|Last updated: 21 August 2015

About Face Project: Clinical Redesign of Cleft and Craniofacial Services

This project is about starting the journey towards the provision of better, more organised and coordinated care to ensure the best possible cleft and craniofacial services and experience for patients and their families.

Sydney Children's Hospital Network

Added: 18 August 2015|Last updated: 21 August 2015

Patient Safety Starts with ME

This project installed a patient safety board and innovation board to engage staff in the process and allow patients and visitors to see how clinical practice impacts on safety and quality.

Hastings Macleay Clinical Network

Added: 13 July 2015|Last updated: 28 July 2015

Breast in the West

This project aims to increase awareness of the benefits of mammograms among General Practitioners and women in Western Sydney, through education and training initiatives.

Westmead Breast Cancer Institute

Added: 10 April 2015|Last updated: 23 April 2015

A Pain in the Gut

This project will audit the medical records of Australian Refined Diagnostic Reference Group G70 – Other Digestive System Disorders patients at Gosford Hospital to investigate the reasons for increasing length of stay and implement strategies to decrease this rate.

Gosford Hospital

Added: 16 April 2015|Last updated: 23 April 2015

eSURG: Streamlining the Admission Process for Surgery at St George Hospital

The project will improve the Recommendation for Admission process for patients undergoing upper gastrointestinal surgery. The solutions developed will simplify the process for patients, surgeons and admissions staff by reducing inefficiencies and unnecessary delays.

St George Hospital

Added: 20 April 2015|Last updated: 22 April 2015

Re-ACT: Redesigning Allergy Care Together for Children

This project is developing streamlined health pathways, improving operational systems, standardising diagnostic services and developing an education framework for health professionals to provide integrated care for children with diagnosed or potential food allergies.

Sydney Children's Hospital Network

Added: 17 April 2015|Last updated: 22 April 2015

Ready, Set, Go! Effective Discharge Planning at St Vincent’s Hospital

This project implemented a range of tools to reduce discharge delays at every stage of the patient journey, reducing length of stay and improving patient satisfaction and access to inpatient beds.

St Vincent's Hospital

Added: 20 April 2015|Last updated: 22 April 2015

General Practitioner and Mental Health Collaborative Care Project

This project improves the way primary care and mental health services work with consumers to manage their physical health. The new model of care establishes and develops roles and responsibilities, communication pathways, ongoing care and escalation strategies, with an annual review to accommodate the individual needs of each consumer.

Sydney Local Health District

Added: 17 April 2015|Last updated: 22 April 2015

Sugar S.N.A.P – Supporting the Needs of Aboriginal People

This Dubbo Diabetes Integrated Care Project works across sectors to ensure an integrated approach to the care of Aboriginal people with diabetes. Fundamental to this approach is giving Aboriginal people an authentic voice in the way care is delivered to them.

Western NSW Local Health District

Added: 20 April 2015|Last updated: 22 April 2015

The Sugar Fix

The project focused on planning, coordinating and integrating diabetes services in the local community and primary healthcare system. Newly diagnosed patients with Type 2 Diabetes Mellitus (T2DM) will be managed using appropriate referral pathways led by their general practitioner.

South Eastern Sydney Local Health District

Added: 14 April 2015|Last updated: 22 April 2015

Strong Voice Healthy Communities

To establish culturally appropriate mechanisms to ensure MNCLHD engages and works with Aboriginal patients, families and communities to plan and evaluate health services and to ensure effective partnerships with Aboriginal communities are established to improve the quality and safety of care provided.

Mid North Coast Local Health District

Added: 4 December 2014|Last updated: 5 February 2015

Count Me In: To Improve Patient Care

Without clearly documenting non admitted patient activity, the District will never be able to fully describe the importance of clinical care provided to patients who are not formally admitted to hospital. How they help keep people healthy and in the community and how they assist in providing advice and treatment options for patients and their carers that do not revolve around physically being in a hospital....

Hunter New England Local Health District