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Eyes Open: Improving service delivery for the Royal North Shore Hospital ophthalmology service

Eyes Open: Improving service delivery for the Royal North Shore Hospital ophthalmology service

The ophthalmology service delivers excellent ophthalmic care, however, patient and staff feedback demonstrate that the service delivers a poor patient and staff experience. This project focused on identifying opportunities for improvement that relate specifically to patient and staff experiences, and then implementing sustainable changes to address these experiences.
Royal North Shore Hospital
Added: 6 May 2019|Last updated: 9 May 2019
Imagine: An initiative to support the wellbeing of staff at Bulli District Hospital

Imagine: An initiative to support the wellbeing of staff at Bulli District Hospital

This is a staff-based wellbeing initiative program; designed to demonstrate an increase in staff satisfaction and workplace engagement.
Bulli Hospital
Added: 5 April 2019|Last updated: 22 April 2019
Keeping our Community Staff Safe

Keeping our Community Staff Safe

This project aims to improve the identification of clients who may be violent or aggressive towards St Vincent’s Hospital Network staff working in the community.
St Vincent's Health Network
Added: 19 November 2018|Last updated: 13 December 2018
Grow Our Own: Creating a Sustainable Midwifery Workforce in Rural and Remote Areas

Grow Our Own: Creating a Sustainable Midwifery Workforce in Rural and Remote Areas

The need for a skilled midwifery workforce is ever increasing within rural and remote Australia. The ‘Grow our Own’ initiative had three goals: to increase the number of midwives within the Western NSW Local Health District, increase the number of rural and remote midwives, and to increase access to skilled clinicians for rural and remote dwelling women.
Western NSW Local Health District
Added: 15 November 2018|Last updated: 30 November 2018
Working Together to Stop Violence

Working Together to Stop Violence

Mid North Coast Local Health District developed a comprehensive staff training program on domestic and family violence, to better understand violence prevention and create a safer, more respectful workplace.
Mid North Coast Local Health District
Added: 29 May 2018|Last updated: 20 June 2018
Reducing the Time Frame to Complete the Electronic Donor Record

Reducing the Time Frame to Complete the Electronic Donor Record

This project developed a number of tools and guides to help staff collect data and enter it into the electronic donor record more efficiently.
NSW Organ and Tissue Donation Service
Added: 8 May 2018|Last updated: 23 May 2018
Reviewing Ambulance Dispatcher Administrative Responsibilities

Reviewing Ambulance Dispatcher Administrative Responsibilities

This project is looking at opportunities to streamline and integrate the administrative duties of ambulance dispatchers, to increase the amount of time they have available to deliver care to people in the community.
NSW Ambulance
Added: 29 March 2018|Last updated: 3 May 2018
Diverting the Stream

Diverting the Stream

Macksville Hospital developed a 24-month New Graduate Program for nursing staff that involved a 12-week intensive induction period, with clinical exposure and support over the course of the program.
Macksville District Hospital
Added: 13 March 2017|Last updated: 28 April 2017
Feeling Safe in the Emergency Department

Feeling Safe in the Emergency Department

This project optimises consumer and staff safety in the ED and ensures SWSLHD provides consistent, therapeutic care to all mental health patients.
South Western Sydney Local Health District
Added: 29 November 2016|Last updated: 22 December 2016
Lone Ranger: Maintaining Staff Safety

Lone Ranger: Maintaining Staff Safety

Hospital staff who work on their own outside the Hospital environment are always at some risk of harm. If they have an accident or fall victim to violence while out in the community, co-workers may be unaware for some time. To address staff safety concerns, CAPAC began using the Lone Worker Service. The service allows the lone worker to receive regular calls from an automated control centre to which they must respond. If there is no response, the Lone Worker...
The Children's Hospital at Westmead
Added: 21 February 2011|Last updated: 21 October 2016
 Rural/Remote Recruiting and Retention Value-Based Redesign (R5) Project

Rural/Remote Recruiting and Retention Value-Based Redesign (R5) Project

This project addressed factors that had a significant impact on vacant full-time equivalent positions, staff turnover, length of vacancies and the quality of consumers’ experience and engagement in care.
Hunter New England Local Health District
Added: 12 October 2015|Last updated: 26 October 2015
Fit for Work

Fit for Work

This project aims to reduce overall sick leave rates of Mid North Coast Local Health District (MNCLHD) staff by introducing a ‘Fitness Passport’ program, which targets 850 staff and encourages them to attend a gym on a regular basis.
Mid North Coast Local Health District
Added: 1 May 2015|Last updated: 15 May 2015
Roads to Recovery

Roads to Recovery

Building an inclusive work culture from the ground up: Essentials of Care (EOC) in the new Mental Health Rehabilitation Unit at Sutherland Hospital, NSW. The Mental Health Rehabilitation Unit (MHRU) is a 20 bed declared facility. As a new team and unit, a great opportunity existed to build a positive work culture and practices from 'the ground up' and the staff were unified in their enthusiasm to provide recovery-oriented care and interventions. The multidisciplinary team used the Essentials of Care...
Sutherland Hospital and Community Health Service
Added: 13 December 2011|Last updated: 19 January 2015
RED - Real Education Delivered

RED - Real Education Delivered

Real Education Delivered (RED) is an adaptable education program that delivers professional support, information and learning opportunities to members of the multidisciplinary health care team within their working environment.
Wyong Public Hospital
Added: 8 October 2013|Last updated: 9 October 2014
Campbelltown Hospital Aboriginal Workforce Program

Campbelltown Hospital Aboriginal Workforce Program

Campbelltown Hospital has significantly increased the representation and retention of Aboriginal employees across the Hospital's services which has led to it's recognition as an employer of first choice with many local Aboriginal people. A key aspect of delivering quality health services is a workforce which is skilled and which reflects the local population. As at July 2010, Campbelltown Hospital employs 29 Aboriginal people, representing 2% of its workforce; and is well on the way to reflecting the 2.7% local Aboriginal...
Campbelltown Hospital
Added: 17 August 2010|Last updated: 7 October 2014
ACI Building Co-design Capability Strategy

ACI Building Co-design Capability Strategy

Aim: The Strategy aims to build capability in patient experience and co-design thinking, methods and practices within the ACI and across NSW Health by empl...
Benefits: Delivering more person-centred and sustained health care improvement as a result of working in partnership with consumers, carers and health care workers.Strong...
8 December 2016
Clinical Innovation Program – Spread of Innovation

Clinical Innovation Program – Spread of Innovation

Aim: The aim of the ACI Clinical Innovation Program is to:Accelerate implementation of ACI Models of Care and Guidelines; Assist in the sharing and sp...
Benefits: Improved implementation and system uptake of models, with demonstrated patient and health system benefit; Reduction in time and effort for LHDs to replicat...
7 August 2014
Centre for Healthcare Redesign (CHR) Graduate Certificate Program

Centre for Healthcare Redesign (CHR) Graduate Certificate Program

Aim: The Centre for Healthcare Redesign (CHR) Program aims to: Increase capability within the Health System to deliver, redesign and service improvement activities;&...
Benefits: The CHR Graduate Certificate Program builds capability in Project Management, Change Management and Redesign through a combination of eLearning, face-to-face tr...
11 August 2016
Care of Confused Hospitalised Persons (CHOPs) program

Care of Confused Hospitalised Persons (CHOPs) program

Aim: Provide simple strategies to improve the care outcomes of older patients with confusion in NSW hospitals, through:increased staff knowledge and skills to i...
Benefits: Increased screening, improved risk assessment and more appropriate treatment and management of confusion.Increased awareness, knowledge and skills of staff to b...
14 August 2015
NSW Health Coaching Panel (pilot phase)

NSW Health Coaching Panel (pilot phase)

Aim: Establish a coaching panel to provide high quality, easy to procure coaches for the health services to:build capability for improvement, implementation and lead...
Benefits: High quality coaches will be pre-assessed and appointed to the coaching panel.LHD / SHN Senior Project Leads and Managers will increase capability for...
7 August 2014
Inclusion in Mainstream Health Services: Using Visuals for people with intellectual disability

Inclusion in Mainstream Health Services: Using Visuals for people with intellectual disability

Aim: This project aims to improve communication between people with disabilities and health professionals in busy mainstream healthcare environments by developing an...
Benefits: Using visual aids for people with intellectual disability in  busy healthcare environments can assist with communication and allay fear and confusion for t...
10 July 2015
Develop and Implement an ACI Knowledge Management (KM) Approach

Develop and Implement an ACI Knowledge Management (KM) Approach

Aim: To partner with Health Services to develop and implement an approach that supports collaboration, learning capability and sharing knowledge about innovation and...
Benefits: A robust KM approach will serve NSW Health by ensuring: Both small and large-scale innovations and improvements generated across health services are recognised...
30 May 2014
Nurse Delegated Emergency Care (NDEC) Project

Nurse Delegated Emergency Care (NDEC) Project

Aim: To provide timely, quality care for patients presenting to EDs in rural and remote areas with low risk, low acuity conditions, and to empower Registered Nu...
Benefits: For patients - access to timely and quality care for less-urgent conditionsFor nurses - a validated and authorised framework to work within their scope of pract...
17 August 2016
Improving the Medical Inpatient Journey with Criteria Led Discharge

Improving the Medical Inpatient Journey with Criteria Led Discharge

Aim: To reduce delays when a patient is medically ready to return home from hospital.
Benefits: A formalised criteria-led discharge process has the potential to: Improve patient experience: patients are able to get home sooner;  Enhance patient safet...
30 May 2014
Health Pathways Implementation and Evaluation

Health Pathways Implementation and Evaluation

Aim: The ACI is supporting three sites to implement and four sites to evaluate Health Pathways. Local services review and clarify their patient pathways between prim...
Benefits: Creates clear referral pathways between services Provides comprehensive service information for referring clinicians Links clinicians to the appropriate best pr...
5 December 2013
Mapping of Services within NSW Health for People with an Intellectual Disability

Mapping of Services within NSW Health for People with an Intellectual Disability

Aim: Develop a web based service directory of available NSW Health service and resources for people with an Intellectual Disability. Identify existing specialist ser...
Benefits: Information collected will be developed into a web based service directory for use by clinicians/health professionals, consumers and their families/carers. The ...
2 June 2014
Acute Myeloid Leukaemia (AML) Model of Care

Acute Myeloid Leukaemia (AML) Model of Care

Aim: To optimise the quality of care for patients with AML and enable a consistent approach to the provision of care. It provides a set of principles and outlines th...
Benefits: Key points included in this model are:Mechanisms to ensure early identification and referral to an AML treatment centreA multidisciplinary team (MDT) approach t...
10 July 2015

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