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Nurse - Patient Clinical Handover Engagement Huddle

Nurse - Patient Clinical Handover Engagement Huddle

An auditing process at Sydney/Sydney Eye Hospital revealed that patients are not as involved as they could be during the routine bedside handover processes that occur between nursing shifts. A project was established to address this, and in doing so, improve the safety and satisfaction of the patient.
Sydney Hospital and Sydney Eye Hospital
Added: 5 April 2019|Last updated: 22 April 2019
Engaging Patients as Partners in Care

Engaging Patients as Partners in Care

This project brings together patients, families, carers and healthcare staff to act as partners in care and treatment planning.
South East Regional Hospital
Added: 4 December 2018|Last updated: 13 December 2018
REACH Out

REACH Out

REACH Out is an independent patient and family activated response system for small sites. The REACH response is provided by on off-site patient flow team via Telehealth.
Nyngan Multipurpose Service
Added: 15 November 2018|Last updated: 30 November 2018
Bridging Cultures

Bridging Cultures

Mid North Coast Local Health District empowered Aboriginal patients to manage their own health care, by providing education, information on services, self-management strategies, culturally-sensitive care and links to community health services.
Added: 25 May 2018|Last updated: 11 June 2018
Partners in Care

Partners in Care

This project supports staff who are trained in health coaching but are not providing it to patients on a regular basis. It also introduced an evaluation framework to continually assess the training and support needs of staff in South Eastern Sydney Local Health District.
Added: 24 April 2018|Last updated: 3 May 2018
The Patient’s Voice

The Patient’s Voice

Nepean Hospital provided patients in a trial ward with a template containing prompts, so they could deliver a handover of their healthcare journey once a day to nursing staff.
Nepean Hospital
Added: 24 May 2017|Last updated: 29 January 2018
What About Us

What About Us

St George Hospital
Added: 27 November 2017|Last updated: 21 December 2017
Running Away Causes Delay

Running Away Causes Delay

This project reduced the number of patients who absconded (ran away) from the Coffs Harbour Mental Health Inpatient Unit, by implementing an environmental review, courtyard supervision, flexible visiting hours, multidisciplinary team reviews, leave prescriptions and capital works.
Mid North Coast Local Health District
Added: 23 October 2017|Last updated: 6 November 2017
Caring for Our Carers

Caring for Our Carers

Blacktown Mount Druitt Hospital (Blacktown Campus) added Carer Zones to single rooms in its new Clinical Services Building, so carers can stay at the hospital overnight in comfort.
Blacktown Mount Druitt Hospital (Blacktown Campus)
Added: 24 July 2017|Last updated: 8 August 2017
In Safe Hands: Structured Interdisciplinary Bedside Rounds

In Safe Hands: Structured Interdisciplinary Bedside Rounds

The structured interdisciplinary bedside rounds (SIBR) project involved a restructuring of the Medical Unit at Orange to allow care to be delivered via daily interdisciplinary patient and family-centred rounds delivered in plain English with collaborative care and goal planning involving patient, family and the multidisciplinary healthcare team.
Orange Health Service
Added: 10 September 2014|Last updated: 11 November 2016
My Recovery: The Consumer-led Journey

My Recovery: The Consumer-led Journey

The Mental Health Recovery Unit (MHRU) implemented an eight-week program that used the Mental Health Recovery Star tool to help consumers set recovery goals and manage their own recovery reviews.
Murrumbidgee Local Health District
Added: 8 February 2016|Last updated: 8 April 2016
Strong Fathers, Strong Families: The Possum Cloaks Project

Strong Fathers, Strong Families: The Possum Cloaks Project

An eight-week parenting program was developed for Aboriginal and Torres Strait Islander fathers, which included lessons on carving culturally and personally significant artworks onto possum cloaks for their babies and children. The program was fully funded by the Office of Aboriginal and Torres Strait Islander Health.
Nepean Blue Mountains Local Health District
Added: 23 February 2016|Last updated: 9 March 2016
Collaborative Care Planning: With Me When It’s About Me

Collaborative Care Planning: With Me When It’s About Me

The Forensic Hospital made changes to its treatment and management plan, introduced the NSW Mental Health Care Plan and conducted staff and patient education on the value of developing a care plan in collaboration with consumers.
Justice Health and Forensic Mental Health Network
Added: 12 February 2016|Last updated: 8 March 2016
No More Loafing Around

No More Loafing Around

The Elouera Unit promoted healthy weight through education and review of the meal provision program, in collaboration with patients.
Justice Health and Forensic Mental Health Network
Added: 19 February 2016|Last updated: 4 March 2016
Improving Patient Participation at The Forensic Hospital

Improving Patient Participation at The Forensic Hospital

The Forensic Hospital implemented collaborative care planning, developed a patient participation framework and recruited a consumer consultant to engage consumers and advocate for their needs.
Justice Health and Forensic Mental Health Network
Added: 1 December 2015|Last updated: 3 December 2015
Home in the Hospital

Home in the Hospital

This project provided a home-like environment for permanent aged care residents, with improved socialisation and mobility. It also involved residents in care planning and increased the use of Transitional Aged Care Program resources.
Narromine Hospital and Community Health
Added: 2 December 2015|Last updated: 3 December 2015
Tweed Opioid Treatment Program

Tweed Opioid Treatment Program

This project gathered feedback from clients, clinicians and case workers to define a single set of criteria used to assess when clients are eligible to receive medication to take home and consume the next day (called a one-off takeaway).
The Tweed Hospital
Added: 12 October 2015|Last updated: 26 October 2015
Enhanced Management of Orthopaedic Surgery Program

Enhanced Management of Orthopaedic Surgery Program

Coffs Harbour Health Campus implemented this program which involved pre-operative planning, intra-operative optimisation, post-operative strategies and post-discharge follow-up.
Coffs Harbour Base Hospital
Added: 9 October 2015|Last updated: 24 October 2015
Far West Chronic Disease Prevention Group

Far West Chronic Disease Prevention Group

A monthly Chronic Disease Group was established in Broken Hill, where clinicians tested participants for chronic disease risk factors and provided group education sessions that empowered participants to manage their own health.
Far West Local Health District
Added: 21 September 2015|Last updated: 20 October 2015
Keep Them Safe and Whole Family Teams - An Integrated Partnership Approach to Health Care

Keep Them Safe and Whole Family Teams - An Integrated Partnership Approach to Health Care

Whole Family Teams (WFTs) include mental health and drug and alcohol clinicians working together in multidisciplinary teams to provide comprehensive mental health, drug and alcohol and family assessment and evidence informed individual and family in-home interventions for approximately six months. The model of care was informed by the best available evidence regarding interventions for families with complex mental health and drug and alcohol needs and the impact of these problems on the safety of their children. The central theme of...
Mental Health and Drug and Alcohol Office (MHDAO)
Added: 18 February 2015|Last updated: 5 March 2015
Active Kyogle

Active Kyogle

Active Kyogle was a three-year federally-funded chronic disease prevention project which relied on the community to decide the health priorities and collaborative partners to plan and deliver the interventions. Active Kyogle empowered the community to implement a health promotion program to prevent chronic disease focusing on projects that increase healthy eating, physical activity and reducing social isolation.
Northern NSW Local Health District
Added: 5 February 2015|Last updated: 11 February 2015
Care To Come Home: CaTCH

Care To Come Home: CaTCH

A new Model of Care is being introduced at Lachlan Health Service (LHS) – Forbes and Parkes. Hospital in the Home (HITH) provides a choice of care at home or at a daily clinic instead of being admitted to hospital. This will provide quality care with less disruption for a smooth patient journey.
Western NSW Local Health District
Added: 19 August 2014|Last updated: 26 September 2014
Nutrition Standards for Paediatric Inpatients in NSW Hospitals

Nutrition Standards for Paediatric Inpatients in NSW Hospitals

Aim: To define the types and amounts of foods that must be offered to paediatric patients on standard hospital menus.
Benefits: An evidence-based guide on food and nutrition for paediatric patients in hospital.
20 June 2014
Care of Confused Hospitalised Persons (CHOPs) program

Care of Confused Hospitalised Persons (CHOPs) program

Aim: Provide simple strategies to improve the care outcomes of older patients with confusion in NSW hospitals, through:increased staff knowledge and skills to i...
Benefits: Increased screening, improved risk assessment and more appropriate treatment and management of confusion.Increased awareness, knowledge and skills of staff to b...
14 August 2015
ACI Building Co-design Capability Strategy

ACI Building Co-design Capability Strategy

Aim: The Strategy aims to build capability in patient experience and co-design thinking, methods and practices within the ACI and across NSW Health by empl...
Benefits: Delivering more person-centred and sustained health care improvement as a result of working in partnership with consumers, carers and health care workers.Strong...
8 December 2016
Nutrition Standards for Adult Inpatients in NSW Hospitals

Nutrition Standards for Adult Inpatients in NSW Hospitals

Aim: To define the types and amounts of foods that must be offered to patients on standard hospital menus in NSW. 
Benefits: To provide an evidence-based guide on food and nutrition in hospitals. 
13 April 2015
Implementation of the Statewide Pain Plan

Implementation of the Statewide Pain Plan

Aim: To document and implement a statewide pain strategy to reduce the burden of chronic pain in the community.
Benefits: Following the implementation of the NSW Pain Plan, there will be greater access to expert services, and improved support for primary care, for people living in ...
20 January 2014
Osteoarthritis Chronic Care Program (OACCP) Model of Care

Osteoarthritis Chronic Care Program (OACCP) Model of Care

Aim: The OACCP aims to provide interventions that support people with osteoarthritis of the hip and/or knee to: Self-manage their condition and co-morbidities; ...
Benefits: The OACCP model of care has been implemented and evaluated in eight LHDs in NSW. Most of the participants have been on the NSW public hospital wa...
9 February 2015
Factsheet on Food and Nutrition in NSW Hospitals

Factsheet on Food and Nutrition in NSW Hospitals

Aim: To provide introductory information for patients and their carers about food and nutrition care in NSW hospitals.
Benefits: Benefits include clear information for consumers on food and nutrition care provided in hospital.
13 April 2015
Nutrition Standards for Consumers of Inpatient Mental Health Services in NSW

Nutrition Standards for Consumers of Inpatient Mental Health Services in NSW

Aim: To define the types and amounts of foods that must be offered on the menu for people admitted to inpatient mental health facilities in NSW .
Benefits: Implementing the standards will:Support recovery; Help people achieve good physical and mental health; Meet the needs and expectations of consumers.
13 April 2015
Electronic Persistent Pain Outcome Collaboration - routine patient outcomes reporting of pain management intervention

Electronic Persistent Pain Outcome Collaboration - routine patient outcomes reporting of pain management intervention

Aim: The NSW pain plan provided funding and an outline of a system of collecting and analyzing data from NSW pain clinics which quantified patient outcomes...
Benefits: The routine collection and analysis of data regarding patient outcomes is an important aspect of service delivery and improvement. The data enables benchmarking...
25 February 2015
Improving the Medical Inpatient Journey with Criteria Led Discharge

Improving the Medical Inpatient Journey with Criteria Led Discharge

Aim: To reduce delays when a patient is medically ready to return home from hospital.
Benefits: A formalised criteria-led discharge process has the potential to: Improve patient experience: patients are able to get home sooner;  Enhance patient safet...
30 May 2014
Diet Specifications for Adult Inpatients

Diet Specifications for Adult Inpatients

Aim: To provide detailed specifications for a range of therapeutic diets for adults in NSW public hospitals.
Benefits: The specifications provide an evidence-based guide on food and nutrition for adult inpatients in hospital. 
13 April 2015
How to Develop and Implement a Model of Care

How to Develop and Implement a Model of Care

Aim: Providing a methodology for ACI networks to use when creating a model of care (MoC), and to assist networks to implement models that they have developed. 
Benefits: Brings together change-management techniques to create five key phases when developing a model of care: Project Initiation; Diagnostic; Solution Desig...
18 November 2013
Osteoporosis Refracture Prevention Model of Care

Osteoporosis Refracture Prevention Model of Care

Aim: To ensure people who sustain a minimal trauma fracture have access to early identification, diagnosis, treatment, and follow-up for osteoporosis.
Benefits: Benefits include improved patient outcomes, better utilisation of hospital services, and reductions in health system costs for at risk people.
9 February 2015
Parenteral Nutrition Factsheet

Parenteral Nutrition Factsheet

Aim: To provide introductory information about parenteral nutrition for patients and their carers. Parenteral nutrition is a specialised nutrition solution deli...
Benefits: Improved information for consumers accessing parenteral nutrition. 
20 June 2014
Mapping of Services within NSW Health for People with an Intellectual Disability

Mapping of Services within NSW Health for People with an Intellectual Disability

Aim: Develop a web based service directory of available NSW Health service and resources for people with an Intellectual Disability. Identify existing specialist ser...
Benefits: Information collected will be developed into a web based service directory for use by clinicians/health professionals, consumers and their families/carers. The ...
2 June 2014
Access to Health Services for People with Intellectual Disability: The Patient Story

Access to Health Services for People with Intellectual Disability: The Patient Story

Aim: To inform people with intellectual disability, and their carers, about how the health system works to address their needs; To give health professionals ins...
Benefits: Adapting the health service needs of people with intellectual disability according to their identified needs.
4 December 2013

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