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Staff leading innovation in local health services

Staff leading innovation in local health services

Frontline staff are gaining new skills and capability to lead innovation and improvement in healthcare service delivery across NSW.

The Agency for Clinical Innovation’s (ACI’s) Centre for Healthcare Redesign (CHR) Diploma Program provides training in project management, clinical redesign and change management for clinicians and managers using a variety of teaching methods including workplace coaching.

Dr Nigel Lyons, Chief Executive of the Agency for Clinical Innovation, today congratulated 22 healthcare staff graduating with a Diploma of Project Management and acknowledged their contribution and commitment to improving health services in NSW.

“The CHR Diploma program provides training for staff from local health services to advance their skills to lead innovation in their hospitals and communities,” Dr Lyons said.

“Graduates of the program develop skills in project management, the application of innovative redesign methodology and change management while working on a real project of high priority in their own workplace,” he said.

During the program participants are required to interview staff and patients, gather data and map the current state of care in order to analyse and address areas for improvement. Analysing existing problems is a key step in designing solutions. Interviewing and working in partnership with patients to improve the experience of care is a strong focus of the course.

The program brings together staff from all health disciplines and services across NSW to promote shared learning and develop strong networks and a richer understanding of how other parts of the health system work together.

Healthcare staff taking part in the course:

  • identify real issues impacting on patient’s experience within the health system
  • develop change processes to improve the way health care is delivered - benefitting patients, carers and staff
  • learn life-long skills in managing and delivering a major project including evaluating the success and sustainability of the project
  • are supported to share the lessons they have learned with others to improve care

For more information on the ACI’s CHR Diploma Program, email Lea Kirkwood on or you can visit Centre for Healthcare Redesign webpage.